Processing Time
Orders placed on business days (Monday-Friday, excluding holidays) are fulfilled promptly. Once your order is processed, you'll receive a shipping confirmation email with tracking information.
For time-sensitive orders or questions about processing times, contact us at zackamaranthus@mycorrhizalonline.com before placing your order.
Shipping Methods & Rates
All orders ship via UPS or USPS. Shipping rates are calculated at checkout based on order weight and destination.
Orders 100 lbs or more ship via freight carrier. A liftgate fee applies for residential freight deliveries.
Delivery Areas
We ship within the contiguous United States. For orders to Alaska, Hawaii, or international destinations, contact us for availability and rates.
Order Tracking
Once your order ships, you'll receive a tracking email with your carrier tracking number. You can track your shipment directly on the carrier's website. If you haven't received tracking information within 1 business day of your order, contact us at zackamaranthus@mycorrhizalonline.com.
Damaged or Lost Shipments
If your order arrives damaged, please photograph the packaging and product and contact us within 5 days of delivery. We'll work with the carrier to resolve the claim and send a replacement as needed.
For lost shipments, contact us after the estimated delivery window has passed and we'll work with the carrier to locate your order or issue a replacement.